Lots to learn this month. Here’s your reading list.
I always learn a lot when I read each issue of PRO magazine, and I hope you do too. Here are my picks this month that you shouldn’t miss: cold-weather prep for your equipment (winter is right around the corner!), customer service tips, benefit trends, and a new service some construction customers may be looking for in the future. Check it out!
Cold weather is approaching. Or maybe for some of you, it’s already here. This month, In The Garage gives helpful tips on prepping your equipment for winter work or winter storage. Storing equipment properly is important. You don’t want to be held up in the spring working on costly overhauls – you want to get back to work!
The importance of customer service in this business cannot be stressed enough. The Bandauski family, owners of Portable John Inc. in Lockport, Illinois, knows this to be true. Trevor Bandauski, head of marketing and customer service, says, “We’ve created a customer-focused environment where the customer always comes first and profits are second.” The Bandauskis rely on attention to detail, innovative products and a sharp brand image to land and keep customers. And they know that only stellar customer service and their clean, professional image can justify their higher prices. Read more about their brand in this month’s PROfile.
In large corporations, paid time-off policies are changing. Longer paid leave for new parents and more paid holidays are becoming common; even limitless, self-monitored vacation is not out of the question. While it’s more difficult to provide that flexibility in service industries, it’s a good idea to examine your benefits program. As these trends continue, more employees will want to work for companies that offer these perks. For more on these trends, check out Do Your Time-Off Policies Need a Reboot?
Editor Jim Kneiszel talks about another interesting new trend in his column this month: requirements to screen restrooms on construction sites. This isn’t widespread yet, but it’s something to keep on your radar. If your area buys into this trend, will you be willing to provide your contractor customers with screening? It’s something to think about. Read more here.