August 2010 Table of Contents

Features

• 8Back at the Office: To BBB or Not to BBB
  Does your company benefit from Better Business Bureau accreditation or could the annual fees be better spent on other marketing measures?
• 10Cover Story: Quality Before Quantity
  Canada’s Gotta Go Portable Toilet Rentals sticks with a stay-small strategy for customer service success
• 16On Location: Going for Gold
  By treating the alpine events of the 2010 Olympic Winter Games as a management contract, Carney’s Waste Services satisfied both a world clientele and its loyal customers

Columns

• 6From the Editor: Bite Your Lip
  Your service efforts aren’t helped by complaining to customers about issues that trip your trigger
• 22Think Tank: How Far is Too Far?
  For contractors aiming at providing crack customer service across a broad territory, the decision to take distant jobs is not made lightly
• 24Product News: Product News
  Featured products of August
• 26PRO Forum: Painted Ladies
  Is there a product that allows you to spruce up faded old restrooms?
• 30Truck Corner: Thanks for Asking … Again
  We reprise some of the most common Truck Corner questions received from vacuum truck operators