Profile
Little But Loud 
By Mary Shafer (page 28)
Creative promotion and careful customer service help A Comfort Shack build a high profile as a small operator in northern Colorado.
Cover Story
Grabbing the Reins
By Betty Dageforde (page 14)
Arkansas PRO takes over national chuckwagon race event and provides galloping good service.
Back at the Office
Resolve to De-Clutter
By Judy Kneiszel (page 12)
Prepare to ring in the new year with a clear work surface and every shred of paperwork put in its place.
From the Editor
Weather the Economic Storm
By Jim Kneiszel (page 8)
Is it all doom and gloom looking forward to the summer season? I don’t think so.
Industry News
News From Around the Industry
(page 46)
PSAI Awards Announced and United Site Services Acquires Cascade Phillips.
PRO Forum
Out of Bounds
(page 44)
A PRO wonders whether to extend service territory to satisfy an existing customer’s needs.
Special Feature
The Maine Attraction
By Betty Dageforde (page 38)
Tourists flock to Mount Desert Island to see dramatic granite bluffs and sample the lobsterman’s catch.
Think Tank
Shop Talk
By Mary Shafer (page 34)
PROs discuss the products and services they look for on the Pumper & Cleaner Expo show floor.
Truck Corner
Is Your Pump Feeling Flush?
By Bob Carlson and Jerry Kirkpatrick (page 42)
If debris hurts your vacuum pump performance, it’s time to clean out the system.
