March 2008 Table of Contents

Features

• 14Back at the Office: Don’t Let the ‘R’ Word Get You Down
  People still do business during a recession; just make sure they are doing business with you!
• 18Cover Story: Taking Care of Business
  A customer service emphasis keeps J & J Portables on the move in a Washington, D.C., market crowded with portable sanitation providers.
• 26On Location: FISHY Business
  Minnesota’s ice-bound Eelpout Festival provides a significant cold weather restroom service challenge.
• 41PRO Business: Silence Isn’t Always Golden
  Frequent customer feedback — positive or negative — will help you improve service and build a stronger clientele.
• 42Special Feature: Employee Motivation is Job One
  Follow these four steps to raise the level of enthusiasm and feeling of job satisfaction among your workforce.

Columns

• 10From the Editor: Getting Down with Upgrades
  Here are a few suggestions to improve your portable restrooms for the coming busy season.
• 32Think Tank: Click & Deliver
  PROs share thoughts on when to move to inventory tracking software.
• 34Truck Corner: Smoking Pump Has Him Steamed
  Look for several common root causes when your vacuum pump begins to smolder.
• 37Industry News: News From the Industry
  TOICO Acquires GMF Co., Expands Sales Staff; and Ameri-Can Appoints Andrews Sales Administrator.
• 38PRO Forum: Baby, It’s Cold Outside!
  About this time of year, PROs fed up with cold weather issues aren’t afraid to share their frustration.