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Inside the August 2009 Issue

August 2009 Cover

Features

PRO Business: Treat Customers Like Family

Thinking about your customers a new way can greatly increase your sales

Special Feature: PSAI Web Advances Raise Industry Awareness

Back at the Office: How Are We Doing?

If you want to learn what your company is doing right (and wrong), ask your customers by conducting a satisfaction survey

On Location: Hitting the Sweet Spot

Event Restroom uses every club in the bag to provide scratch portable restroom service for the PGA Zurich Classic golf tourney

Cover Story: Down on the Farm

Utilizing clean-service techniques and custom field-ready restroom trailers, A & G Pumping Inc. is part of the safe-food solution in California’s produce-growing region

Columns

Think Tank: The Bucket Brigade

PROs share their trade secrets for a spotless restroom service routine

From the Editor: Spit & Shine

Look good and get personal with clients. These are customer service tips for PROs who want to clean up in a challenging economy.

Truck Corner: Mythbusters

Just like the popular TV program explains away commonly held beliefs, Bob and Jerry debunk tall vacuum truck tales

Industry News: Industry News

Satellite Industries Enhances Web Site

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    Taking steps to discourage graffiti taggers and cleaning up their messes fast will keep customers happy and raise your bottom line

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  • The Rural Route

    DJ’SPortables puts on thousands of miles through desolate regions to serve members of the Navajo Nation

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  • He Says, She Says

    An understanding of gender differences can help foster better communication at work and more rewarding professional relationships

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