Careful Customer Service Sustains Texas Business Owner’s Success

Texas PRO Lou Paulsen builds his Can-Doo Budjet Rentals on careful customer service, charging to turn a profit and a catchy TV jingle.
Careful Customer Service Sustains Texas Business Owner’s Success
Technician Rod Jones loads a restroom after servicing it at a construction site.

Embracing productivity-enhancing technology ­such as GPS units and route-scheduling software, and modern marketing methods like radio and television advertising have enabled Lou Paulsen to build a thriving portable sanitation mainstay in Abilene, Texas.

But the real secret to...

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