August 2009 Table of Contents

Features

• 10Back at the Office: How Are We Doing?
  If you want to learn what your company is doing right (and wrong), ask your customers by conducting a satisfaction survey
• 12Cover Story: Down on the Farm
  Utilizing clean-service techniques and custom field-ready restroom trailers, A & G Pumping Inc. is part of the safe-food solution in California’s produce-growing region
• 16Special Feature: PSAI Web Advances Raise Industry Awareness
  
• 22On Location: Hitting the Sweet Spot
  Event Restroom uses every club in the bag to provide scratch portable restroom service for the PGA Zurich Classic golf tourney
• 26PRO Business: Treat Customers Like Family
  Thinking about your customers a new way can greatly increase your sales

Columns

• 6From the Editor: Spit & Shine
  Look good and get personal with clients. These are customer service tips for PROs who want to clean up in a challenging economy.
• 32Industry News: Industry News
  Satellite Industries Enhances Web Site
• 36Think Tank: The Bucket Brigade
  PROs share their trade secrets for a spotless restroom service routine
• 38Truck Corner: Mythbusters
  Just like the popular TV program explains away commonly held beliefs, Bob and Jerry debunk tall vacuum truck tales