December 2009 Table of Contents

Features

• 10Back at the Office: Office Technology Makeover
  Heading into the slow season, this is just the right time to determine if you’re using computers and other office electronic tools effectively
• 12Cover Story: Worth Every Penny
  Rather than play the price-dropping game, Nebraska’s Eagle Services says great customer care delivers value worth paying for
• 18Expo Preview: Worth Celebrating
  30th Pumper & Cleaner Expo adds a new-product display, interactive floor plan, and Women in the Industry seminar to its proven mix of exhibits and education
• 26On Location: Ride On!
  Central Maine Septic crews roll with the flow, delivering and picking up restrooms while following a charity bicycling event
• 32Special Feature: PSAI News: Certification Program is Constantly Updated
  

Columns

• 6From the Editor: Well Done, Faithful Servant
  Can you identify this sturdy portable restroom that has served Iowa construction sites for almost 30 years?
• 24Industry News: Industry News
  Abernethy Was a Vacuum Truck Pioneer
• 30Think Tank: Can You Hear Me Now?
  PROs discuss the evolution of fleet communications, from the old-fashioned two-way radio to today’s best cell phone technology
• 34PRO Forum: Experience with Pete 330s?
  A poster wants to hear from companies using a Peterbilt chassis for their portable sanitation service fleet
• 38Truck Corner: Tougher Emissions Standards in 2010
  Carefully consider the two ways truck manufacturers are addressing new pollution restrictions before you buy your next diesel pumping rig