Crabby Customers? You Can Learn From Them!

Don’t let customer complaints ruin your day — or your business. Crank up the customer services and learn from those grievances.
Crabby Customers? You Can Learn From Them!

People have bad days, so you might need to teach your staff how to act in a professional manner.

It’s never fun to hear a customer complain about something. But don’t panic, don’t get defensive, don’t yell at your employees. After the initial sting it’s time to swing into action. Be grateful your client told you they were unhappy about something because there’s a good chance...

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