With the Right Level of Customer Service, Roy Baring Saw Endless Opportunity in Portable Sanitation

The potential is as big as the Lone Star horizon for scrappy startup Tex-San Site Services.

With the Right Level of Customer Service, Roy Baring Saw Endless Opportunity in Portable Sanitation

The Tex-San Site Services team includes, from left, Andrew McGrew, Brandon Rhea, Mike Hendricks, Charles Smith, Liz Oretega, Roy Baring, Krystal Baring, Ivette Velasco, Carlos Velasco, Daniel Guzman and Jesse Mata. (Photos by Mark Greenberg)

Ask Roy Baring, 38-year-old owner of San Antonio’s Tex-San Site Services, how he works to keep his clients happy, and he will invariably rattle off a list of answers such as exceptional service, attention to detail, work with integrity and more. But then drill down a little...

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