7 Ways to Deal With Difficult Customers

Crabby customers beware. We rounded up these straightforward ways for you to handle those bad-tempered clients.
7 Ways to Deal With Difficult Customers
Don’t tell customers to calm down. It’s disrespectful and will most likely cause the customer to do the complete opposite.

Nobody wants to deal with unhappy, difficult or angry customers. However, in most cases the company representative taking an angry call is often in the driver’s seat regarding the outcome, says Jeff Mowatt, a Calgary, Alberta-based customer service strategist, author and...

Please login or register to view PRO articles. It's free, fast and easy!


Comments on this site are submitted by users and are not endorsed by nor do they reflect the views or opinions of COLE Publishing, Inc. Comments are moderated before being posted.