A Follow-up Turns Good Service Into Great Service

Actively seeking feedback from customers can increase the three R’s: reputation, rewards and rapport

By Sharon Verbeten
May 07, 2015

Filed Under

Portable Restroom Portable Sanitation Small Business Customer Service Featured

Sign Me Up!

Join your colleagues who already get great content delivered right to their inbox.

Sign up Digital!

If you don't want to bring your iPad into the bathroom, we can send you a magazine subscription for free!

Subscribe to Print!

A Follow-up Turns Good Service Into Great Service — If you’re not following up with your customers on a regular basis, you may be missing out on valuable information that could improve your customer service.

Your toilet paper could be softer. … Your units are always placed too close to my building. … Your employees are always very friendly. … Wait, what? A compliment?

These are all examples of feedback – complaints and compliments – you might be missing if you’re not following...

Please login or register to view PRO articles. It's free, fast and easy!

Popular Stories

April 18, 2024

Safety Tips to Prevent Slip-and-Fall Injuries

April 15, 2024

'Thinking Like a Customer,' User-Friendly Online Tools Sets SOS Toilets Apart

April 11, 2024

6 Soft Skills All Skilled Trades Workers Should Master

April 08, 2024

Product News, April 2024 Spotlight: Walex EZ-Squeeze Bottle

April 04, 2024

Coping With the Stresses of Business Ownership

April 04, 2024

How to Prompt an Avalanche of Positive Reviews

Discussion

Comments on this site are submitted by users and are not endorsed by nor do they reflect the views or opinions of COLE Publishing, Inc. Comments are moderated before being posted.