Become a ‘Destination Workplace’

Nevada PRO strives to create a dynamic workplace culture that fosters employee retention. That should be your goal, too.

Become a ‘Destination Workplace’

Rob Heaton, director of operations for Quick Space

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Portable sanitation provider Quick Space, based in the Reno-Sparks, Nevada, metro market, has experienced remarkable growth, prompting the company to add about 15 full-time workers in the last year. That means a lot of recruiting. How does Quick Space find its workforce? 

“A lot of us come from the Reno area,” says Rob Heaton, director of operations. “We definitely try to focus on hiring northern Nevada natives and locals. A lot of us come from other companies where people have followed us over here, and we have a pretty good network.” Heaton acknowledges that servicing portable restrooms is not the type of job most people grow up dreaming about. 

“In general, we have a hard time getting people to come through the door for an interview,” he explains. “I think the actual service is a little bit of a put-off when people are searching for a job. But when people see the company and see the people, there are very few interviews where we offer someone a position and they don’t take it. Once we get people through the door for an interview, we have a very good success rate for both hiring and retention.” 

Chalk it up to the work environment. 

“It’s considered a good place to work,” Heaton says. “We have worked very hard the last year or so. Not only is our direct pay about 75th percentile-plus in the market, but we’ve really focused on tangibles to make it a destination workplace. Everything from company barbecues to just recently we added a profit sharing program. We added a 401(k) program this year.” 

As part of a health and wellness program, Heaton says Quick Space reimburses employees for expenses such as gym memberships. “Anything related to health and wellness, they get reimbursed up to a certain amount per year.” 

The company culture is another factor in making Quick Space a “destination workplace.” 

“We have a young, dynamic culture but a culture of competence as well,” Heaton says. “We hire people who are very good at making objective decisions. Rather than focusing on the systems and processes and procedures — the written processes and procedures — we really focus on people making the right decision every time.” 

To learn more about Quick Space, read the full profile in the March issue of PRO.


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