Embrace Technology to Streamline Your Workflow

Early use of business software spurred growth for New Jersey’s Mr. John

Embrace Technology to Streamline Your Workflow

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Mr. John’s rise to becoming a large portable sanitation provider was keyed by three principles that the company’s late founder, Mort Weiner, established decades ago: A strong emphasis on technology that makes day-to-day operations as efficient as possible, reliance on great legal counsel, and guidance from top-notch accountants, says Gary Weiner, one of Mort’s sons and now co-owner and president of the company based in Keasbey, New Jersey.

Decades ago, Mort Weiner set an important technology precedent when he took a data processing/business-management software product designed for the HVAC industry and tailored it to the portable restroom industry. The software remained viable for decades, Weiner says.

“It helped make the company scalable, even back when it was very small,” Gary Weiner explains. The software did everything from managing hundreds — then up to thousands — of customer accounts to generating invoices to producing financial statements that allowed management to measure and manage growth and debt, as well as workflow and other logistics.

“My father always was committed to computers and data processing … always on the forefront as technology came along,” he adds. “He wasn’t scared or intimidated to do what was needed to grow the business.”

In 2004, Weiner continued his father’s technology-minded legacy by switching over to a new enterprise software system called the AMCS Platform, made by the AMCS (previously PC Scale Inc.). It handles a host of activities, including invoicing, truck routing, accounts receivable, and job orders and scheduling, Weiner says.

It also enabled the company to integrate computer tablets for drivers. The company recently converted to 10-inch Samsung tablets. “With the tablets, drivers can push back to us information, such as their location, the time and date service was completed, and the status of a particular job — whether it was skipped or blocked or locked or otherwise inaccessible,” Weiner says.

“The best part is that if there’s an obstacle in the field, the tablet has a camera on it,” he adds. “So our technicians can simply snap a picture that’s time- and date-stamped and that becomes part of the customer file for that service day and date.

“Everyone in the industry knows that when service isn’t complete, there’s a tendency for customer to hold the service provider responsible, even when best efforts were made to get the job done,” he explains. “So proof of service becomes very valuable to maintaining the integrity of our customer relationships.”

To learn more about Mr. John, read the contractor profile in the October issue of PRO.


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