Technician Profile: Grow With the Company

How one Florida PRO transitioned from driver to part owner

Technician Profile: Grow With the Company

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Combining a can-do attitude with a focus on customer satisfaction has turned Fillmore “Fill” Griffith’s 20-year portable sanitation career into a star turn. “I just do whatever needs to be done,” Griffith says. “I’ve done a bit of everything for the company.”

It’s that kind of flexibility and dedication that has made Griffith such a valuable part of the team at Talquin Portable Restrooms in Midway, Florida. Since he started with the company (then called Talquin Septic Services) in 1998, Griffith has worn many hats — from starting as a driver to becoming general manager to now being part owner of the company. 

“In 2008, Talquin Portable Restrooms became its own entity. As the company grew, and more drivers were added, we needed to develop some structure within the company and that’s when Fill became the general manager,” says CEO and President Bill Strauss. 

But no matter what position he’s held, “Nothing’s really changed,” Griffith says. “When I started, my approach was to handle the company as if it were mine; whatever I do, I make sure I do what’s best for the company and keep the customers happy.” 

Strauss wholeheartedly agrees. “We have given Fill 20 percent [of the company] as we feel that without him, Talquin Portable Restrooms would not be where it is today. He’s on time, dependable, honest, caring and mindful,” adds Strauss. “Fill has been all the things that make a star employee, and then some. He has always treated the customers with respect and treated the company with the same respect.” 

Griffith, 48, feels he has just gotten better and more efficient over his years with the company, which is located not far from Tallahassee and serves about a 200-mile radius. The inventory Griffith oversees includes more than 600 units, mostly by PolyJohn. One of their biggest special event clients is Florida State University. 

For Griffith, customer interaction is essential. “That’s what separates us,” he says. “We spoil our customers; we do everything within reason.” 

And dealing with co-workers — and his boss and co-owner — is no different. “Bill and I have literally grown together. The best thing about the job is the people that I work with,” says Griffith. “We just work well together.”

Whether he’s doing pickups and delivery, office work, repairs or supervising others, Griffith is proud to be part of the team. “For me, work is work; I’m content. … I never know what I’m going to do.”

Technician Profiles is a new series profiling portable restroom technicians. Periodically will feature profiles about outstanding technicians. 


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