Florida PRO’s Dedication and Clear Communication Style Wins Accolades

Alberto Guerrero of JW Craft Portable Restrooms recognized as the 2019 PSAI Service Technician of the Year

Florida PRO’s Dedication and Clear Communication Style Wins Accolades

Albert Guerrero stands with a JW Craft Portable Restrooms truck.

Interested in Business & Technology ?

Get Business & Technology articles, news and videos right in your inbox! Sign up now.

Business & Technology + Get Alerts

Alberto Guerrero may be modest, but it’s his dedication to his job that makes him shine and won him the 2019 Service Technician of the Year award from the Portable Sanitation Association International.

“I just do my job to the best of my ability,” Guerrero says. It’s a pretty basic motto, but it’s one that has clearly worked for the 38-year-old Guerrero, a four-year employee of JW Craft Portable Restrooms in Naples, Florida. It’s also part of what makes him stand apart, according to his boss.

“I don’t view him as an employee; we are truly a team,” says Jennifer Corrigan, JW Craft Portable Restrooms co-owner and vice president. “Nominating Alberto is not only important to show him our sincere appreciation, but it’s important to me since he has been with me during my journey as a new business owner. I wish I could clone him.”

Guerrero, who is bilingual and PSAI certified, is one of two lead service technicians at his company. Before joining JW Craft Portable Restrooms, he worked in many other careers, doing “a little bit of everything,” he says.

He never imagined he’d be working in portable sanitation, but he admits, “This is a lot different than I expected. I thought I was going to get really dirty. It wasn’t as bad as I thought.”

Alberto Guerrero
Alberto Guerrero

Focus on communication

Guerrero feels he has found his niche, especially in working with customers. On construction sites, for example, he says, “It’s a good idea to have clear communication with the foreman.”

“Alberto’s fan club extends to customers as well,” Corrigan says. “He doesn’t just service his job sites; he gets to know his customers as well. Alberto then makes suggestions on a daily basis regarding placement of toilets, increased toilet quantities and services so the end user has a better experience.”

Corrigan says she has offered Guerrero a promotion to supervisor on more than one occasion, but he prefers to be in the field working with customers. “I’m fine where I’m at; I don’t mind doing it at all. I like being out … just in different places,” he says.

“In a way, I’m independent; I know what I have to do. I’m doing my job to the best of my ability. I have the freedom to do my job: Nobody is hounding me.”

Guerrero, the father of a daughter, 16, and son, 11, starts work most days at 4 a.m. And while he may be busy, he rarely misses work. “I don’t like missing work,” he says. “I feel if I miss work, somebody else might not do the job the same as I do it.”

In fact, in the four years he’s been at the company, he missed one day of work — and that was because his wife was in the hospital. “When that happened, he insisted on covering his missed route on Saturday, his usual day off,” Corrigan says.

Guerrero did realize he had been nominated for the award, but he says, “I had totally forgotten about it” when Corrigan told him a few weeks later he had won.

“I didn’t expect it; I was shocked,” he says. “I’m still in awe.”

And his customers are too. Corrigan shared a comment about Guerrero by a job site superintendent. “Alberto Guerrero exceeded anyone I have ever worked with. Alberto made a point to introduce himself at the beginning of the project. He gave me his contact information and backup contact information in case he couldn’t be reached. He was friendly and motivated. He continued to communicate, but never intrusively, throughout the project.

“A job site is a dynamic environment. Alberto showed keen awareness of this fact and would often come to me to suggest some relocations or even additional toilets if he saw a need. He was energetic and timely. He never made excuses and always tried to accommodate the needs of the project. This is the first time I have written a letter for a service tech and probably the last. Alberto is a good man, and his work ethic and results should be celebrated!”



Discussion

Comments on this site are submitted by users and are not endorsed by nor do they reflect the views or opinions of COLE Publishing, Inc. Comments are moderated before being posted.