Real-time mobile applications result in cost savings
Problem: Scott Walters of Walters Portable Toilets, Grantville, Pennsylvania, wanted to improve driver and back-office communications, eliminate wasteful activity, reduce staff time and drive down costs by moving to paperless operations, providing real-time updates between drivers and office staff.
Solution: Walters turned to Clear Computing, which offers a mobile driver application that runs on tablet devices and works with cloud-based operations software. Using iPads, drivers get instant service route and work order updates, along with the site information needed to complete their work throughout the day. “I like that jobs are closed out automatically,” says Walters. “As my drivers update their status on each work item, the office is always informed without the need for interruptions. No more late hours in the office catching up at the end of the day.”
Result: There was high driver acceptance and a reduction of total fleet hours by 10 percent. These hours came from a.m./p.m. yard time, idle time between jobs and time on the phone. “We spend less time on the phone with customers and drivers,” says Walters. “Our dispatch boards show real-time service and work order activity, and overall operations have improved because everyone knows what’s going on.” Walters is now integrating the driver’s tool with voice, GPS and texting. 888/332-5327; www.clearcomputing.com.
