Business & Technology

Ronald C. "Ron" Bird, founder of Ameri-Can Engineering, passed away on Monday, Aug. 30, at the age of 89 at Compassus Hospice...

Many companies invest heavily to improve the customer experience but sideline employees who are responsible for delivering that experience. What some business...

The Urban Dictionary describes ghosting as “the act of suddenly ceasing all communication with someone the subject is dating, but no longer...

Hiring is one of the biggest pain points for septic service companies. How do you find someone who takes the job as seriously as...

Have you ever dreaded having a conversation with an employee who wasn’t meeting performance expectations? If so, you are not alone. Most managers would agree...

There are two parts to a septic services or portable sanitation organization — the business office and the field staff. Each area is...

There’s a lot of emphasis these days on building a great workplace culture. Unfortunately, doing so is a lot like following through...

I had a discussion recently with a customer who was at a loss as he had received a request for a proposal...

Leaders are often expected to have all the answers. Not only is this an expectation shared by many, it is regularly self-imposed....

Spot sensors from LooView provide real-time tracking of restroom inventories Portable restroom operators can lose hundreds of hours annually using traditional methods of...

Vicki Gogis has done tax preparation for 30 years around Pattersonville, New York, working first for her mother then on her own...

For many consumers, reading online reviews is now an ingrained step in their buying and hiring processes. Although home service businesses have...

You've heard the phrase, “time is money.” In a service industry, that is often true in a very literal way. We can...

Entry 401519Century Chemical announced that longtime employee Denyse Pontius was named president and majority owner of the 95-year-old company. Pontius began her...

Chances are good that you’re hiring. Part of the reason that trade positions are so hard to fill is supply and demand issues....

A big fish is anyone who is of a higher stature than you normally play with, and if you land them, it...

Question: In addition to recreational vehicles, what other types of specialized equipment can PROs pump and service? Answer: In our career, we serviced RVs, military...