A Follow-up Turns Good Service Into Great Service

Your toilet paper could be softer. … Your units are always placed too close to my building. … Your employees are always very friendly. … Wait, what? A compliment?These are all examples of feedback – complaints and compliments – you might be missing if you’re not following up with your customers on a regular basis. It’s just one part of doing business that can reap the three R’s: reputation, rewards and rapport.“You don’t want to just know about problems,” says Karleen Kos, executive director of the Portable Sanitation Association International (PSAI). “You want to know what you are doing well