Customer Service Articles

Your summer vacation reveals a lot about your portable restroom operation's health and what the future might hold

From music festivals to championship tournaments and massive community gatherings, these 10 portable sanitation projects show how top PROs manage scale, logistics and sanitation under pressure

Go beyond basic ADA compliance with routine site inspections that help keep accessible units and event spaces safe, functional and truly inclusive

Even with the right ADA units in place, simple oversights can make special-event restrooms inaccessible and create headaches for guests and organizers alike

A midseason audit can do more than prevent breakdowns — use this checklist to improve efficiency, protect customer experience, and boost profitability during peak special-events season

Here are five things to consider to improve your online presence and make the experience better for your customers

Routeware Elements is the simple, cost-effective way to observe and manage field operations, dispatch, inventory, customer service and billing

It’s more than just getting a job done correctly. You must deliver an experience that customers trust and want to return to.

McMichael Waste Services has grown tremendously over the last 17 years thanks to a mindset that saying no is not an option

Elevating the role of service technician

Portable restroom services are all about the customer, so knowing how to communicate with them is vital to business success

Part I of a two-part series, this article focuses on the O&M side of running a year-round portable sanitation juggernaut. Part II will focus on the fiscal and people side.

Brothers Kaleb and Eli Davis have built Davis Portable Toilets from the ground up with nothing but grit and determination