During the busy season, there are so many moving pieces. You have deliveries and pickups every day. It’s hot, so trucks can break down. You might have new employees who are unfamiliar with processes, and last-minute orders are almost guaranteed. How do you keep all your customers happy when so much is going on?When in doubt, stick to what you know best. You have procedures in place. In busy times, always fall back on these. If taking an order requires five steps, do all five steps. Don’t rush through three and then move on to the next order. You won’t remember
