The T.S.F. Company hasn’t changed its customer-centric approach to business all that much since the company was founded in 1959. But it has invested in new technology that increases efficiency, productivity and profitability.
A good example is RouteOptix, a Routeware Global company, fleet-management and automation platform the company started using three years ago, says Mat Schenk, who co-owns the company with his mother and father, Patty and Bob Schenk.Before adopting the RouteOptix technology, employees used a typewriter to fill in key customer information on a service form, then gave the forms to drivers with delivery or pick-up tickets. Then the driver
