A track of seminars presented by the Portable Sanitation Association International, including a two-part talk on cost analysis to ensure profitability, highlights the education lineup at the 2010 Pumper & Cleaner Environmental Expo International, Feb. 24-27, in Louisville, Ky.
In addition, a general business-building track of seminars will be offered by the Hunter Partnership Alliance. Scott Hunter, the founder and a business coach and speaker, will present concepts on successful marketing and customer service efforts, among other topics.
The PSAI and Hunter Partnership Alliance programs are part of Education Day on Wednesday, Feb. 24. The complete program includes 45 seminars presented by experts across the full range of environmental service industries. Seminars also are offered on Thursday and Friday mornings. A summary of the PSAI and Hunter program follows. For a complete seminar schedule, see the Expo pages in this issue of PRO.
PSAI seminar track:
Understanding Your True Cost Analysis to Ensure Profitability – Part 1: Lee Sola, co-owner, S & B Porta-Bowl Restrooms Inc.
Successful operators in the portable sanitation industry will outline the costs associated with their business, step-by-step procedures for estimating jobs, and the reasons behind them.
Understanding Your True Cost Analysis to Ensure Profitability – Part 2: Lee Sola, co-owner, S & B Porta-Bowl Restrooms Inc.
Attendees will review and analyze actual expense forms from different operators in diverse locations, enabling participants to complete their own forms to maintain consistent profitability.
Other seminars:
The Thursday programs include these additional seminars of special interest to portable sanitation business owners.
Thursday, Feb. 25
• Up-Selling: How to Thrive During a Recession – Ray Luden Jr., Northeast area manager, PolyJohn Enterprises Corp.
• TBD, Satellite Industries Corp.
Hunter Partnership Alliance seminar track:
Relationship is the Key!
Attendees will learn the art of creating and maintaining rich, meaningful, quality relationships within their organization, and with customers and prospects.
The Art of Customer Service
Successful business owners train their employees to develop a foundation of strong customer service. They know that customers prefer doing business with people they like, and with people who are interested in them and care about their concerns. Hunter will explain how to create a company culture dedicated to exceptional customer service.
Creating an Outrageously Successful Company – Part 1
This workshop reveals that what individuals do, what they know, and how hard they work have little effect on success. Hunter will cover principles such as the laws in the universe that determine results, how these laws work, and how to use them to produce the desired results.
Creating an Outrageously Successful Company – Part 2
Attendees will learn the meaning of integrity and how having it affects success, what the main ingredients are for achieving accomplishments, the significance of being of service, and the importance of having a clear business vision.
LRN program:
The Education Day lineup also includes a track of seminars from the Leaders Resource Network:
• Creating Your Vision for Success – Kelly Newcomb, director, Leaders Resource Network
• Getting Your Team On Board – Kelly Newcomb
• Working Effectively in a Family Business Culture – Kelly Newcomb
• Creating Your Own Competitive Edge – Frank Taciak, owner and sales representative, C.A. Taciak & Sons
• Winning More Sales – Jessica Damasa, account executive-marketing consultant, Newcomb Integrated Marketing Solutions
• In Business: Panel Discussion – Jessica Damasa
Other seminars:
Other business presentations at the Expo on Thursday and Friday include:
Thursday, Feb. 25
• New Four P’s of Marketing – Jerard Nighorn, business manager, Lenzyme Inc./Trap-Cleer Inc.
• Quit Learning and Start Doing – Bill Raymond, master trainer, Nexstar Network
• Five Secrets of Winners – Kenny Chapman, master trainer, Nexstar Network
Friday, Feb. 26
• Quality and the True Cost of Ownership – Matthew Sutton, vice president of sales and marketing, RapidView
• Vision and Direction: Leading Your Service Company to Prosperity – Victoria Finley, vice president of business development, One Biotechnology
• How to Shop Your Insurance Effectively – Mark Herring, CRM, CIC, LUTCF, vice president, Heffernan Insurance Brokers
To find out more about the education program or any other Expo offering, visit www.pumpershow.com. Register online or by calling 800/257-7222.
