QUESTION:
Any suggestions on a strategy to convince a customer that they truly need a second service for their jobsite? This customer doesn’t have the room for additional restrooms, and each week the driver gets hassled because the five units aren’t “clean” after a week and are out of toilet paper. The driver tells the customer each week that it’s because they need a second service cleaning, and I call them to tell them this also. But so far, each week the restrooms are full to the top with liquid and paper products and the complaining continues. We’re on season four now, so maybe they just like complaining. And please don’t say to call the health department on them as a strategy.
ANSWERS:
When a customer is stubborn, sometimes you have to be stubborn back. Tell them that the units are over-full and you have extra expense in servicing over-full units, so you are going to charge him more so he might as well get twice-a-week service since he will be paying for it anyway.
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Good point. That’s what I was thinking of doing exactly, because it’s true. My guy spends double the amount of time there, not only cleaning but “listening” to them.
