Customer Service Key to Success for Dundon Plumbing and Heating

The keys to small-business longevity are good customer service, happy employees and use of quality products, according to the leader of one venerable Vermont restroom provider.
Customer Service Key to Success for Dundon Plumbing and Heating
Chris Dundon, owner of Dundon Plumbing and Heating in Orwell, Vertmont, stands with his fleet of portable restrooms from Satellite Industries and PolyPortables. The company has over 500 portable restrooms and several trailers as well. (Photos by Oliver Parini)

As Dundon Plumbing and Heating celebrates 95 years in business, owner Chris Dundon reflects on a few issues the company deals with and philosophies they operate under. It was started in 1921 by his grandfather, Joe Dundon, as a plumbing business, but to make a real go of it in...

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