RIDGIDConnect streamlines the reporting process, integrates digital media and files into a hosted archive environment, and produces sharable professional reports. It can be used to take notes on the job, utilize digital images or video, and share information with customers or co-workers. Users no longer need to duplicate media, produce one-off reports, use work time or pay for postage to deliver information to the customer. Utilization of email and the Internet solicits a faster response from customers, who can be reached anywhere in real time with a professional presentation of the findings. Customers can respond directly in the system, which is instantly emailed and retained as part of the job record. 800/769-7743; www.ridgid.com.