Inside the August 2010 Issue of PRO Monthly
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Quality Before Quantity
Cover Story
Canada’s Gotta Go Portable Toilet Rentals sticks with a stay-small strategy for customer service success
Product News - August 2010
Product News
Featured products of August
To BBB or Not to BBB
Back at the Office
Does your company benefit from Better Business Bureau accreditation or could the annual fees be better spent on other marketing measures?
Bite Your Lip
From the Editor
Your service efforts aren’t helped by complaining to customers about issues that trip your trigger
Going for Gold
On Location
By treating the alpine events of the 2010 Olympic Winter Games as a management contract, Carney’s Waste Services satisfied both a world clientele and its loyal customers
Painted Ladies
PRO Forum
Is there a product that allows you to spruce up faded old restrooms?
How Far is Too Far?
Think Tank
For contractors aiming at providing crack customer service across a broad territory, the decision to take distant jobs is not made lightly
Thanks for Asking … Again
Truck Corner
We reprise some of the most common Truck Corner questions received from vacuum truck operators