When it comes to hiring staff, Doug Gredvig, owner of Area Portable Services in Sacramento, California, knows what he needs: The “it” factor.
And his company sales manager, Jason Klapper, “has it, whatever ‘it’ is,” Gredvig says.
“He has the right balance of patience and persistence. He doesn’t come off as a used-car salesperson in approach,” Gredvig says. “Rather he builds long-term relationships with customers based on trust, knowledge, and going the extra mile.”
Klapper, 45, has worked in the waste management industry for more than 20 years — primarily working with dumpster rentals for other companies. After being stationed in California while serving
