In Your Words: The Best Quotes From Featured PROs in 2018

In Your Words: The Best Quotes From Featured PROs in 2018

With 2018 winding down, let’s look back at the 12 portable restroom operators and companies featured in PRO this year. Below you will find quotes regarding five key points your fellow PROs frequently highlighted. Want to read more or missed the articles in print? Click on the corresponding links to read the full profiles.

1. Take care of your employees

Brother Frommeyer of River Parish Disposal in Metairie, Louisiana
Brother Frommeyer of River Parish Disposal in Metairie, Louisiana

“Whatever I can do to help them out because at the end of the day, if I didn’t have these guys, I wouldn’t be where I’m at.” 

— Brother Frommeyer of River Parish Disposal, located in Metairie, Louisiana, featured in the February PRO profile


Jay Faubel of AAA Quality Services in Farmersville, California
Jay Faubel of AAA Quality Services in Farmersville, California

“You try to make it a safe place to work, as well as a pleasant place. I wish I had a formula that would work for me 100 percent of the time. You can never pay enough that somebody else won’t pay more. It can’t be just the wages. It has to be that they like their job.”

— Jay Faubel of AAA Quality Services, located in Farmersville, California, featured in the August PRO profile


2. Know the value of good customer service

Jim Reisinger of R & R Sanitation in St. Louis
Jim Reisinger of R & R Sanitation in St. Louis

“I think we’re very good service people. We’re not perfect — we do make mistakes — but we respond and try not to make the second mistake on the same thing.”

— Jim Reisinger of R & R Sanitation, located in St. Louis and O’Fallon, featured in the January PRO profile


Rob Heaton of Quick Space in Sparks, Nevada
Rob Heaton of Quick Space in Sparks, Nevada

“Over the last year, we have really focused on what we call high-density customers. These are customers who may or may not have a high number of units, but more important, those units need to be serviced on higher intervals.

“The whole industry is based on a model where every portable restroom is serviced once per week. That’s a tried-and-true, solid business, but what we found was that a lot of our growth has occurred through customers who need more than that. They need everything from twice a day service to three times a week.”

— Rob Heaton of Quick Space, located in Sparks, Nevada, featured in the March PRO profile


Kent Simmons of Columbia Sanitary and Columbia Potties for the Rockies in Golden, Colorado
Kent Simmons of Columbia Sanitary and Columbia Potties for the Rockies in Golden, Colorado

“I’m outside every day, not stuck in the office. And I love seeing the joy on the customer’s face. Even on the restroom side of it, people enjoy having a clean toilet. That’s what I enjoy the most — just seeing how excited people can get.”

— Kent Simmons of Columbia Sanitary and Columbia Potties for the Rockies, located in Golden, Colorado, featured in the July PRO profile


Sara and Dennis Kline of D&S Portable Toilets in Hamburg, Pennsylvania
Sara and Dennis Kline of D&S Portable Toilets in Hamburg, Pennsylvania

“Show up every week and keep your units clean. If you keep them happy, they’re going to talk. Then the next person is happy and they’re going to talk.”

— Dennis Kline of D&S Portable Toilets, located in Hamburg, Pennsylvania, featured in the November PRO profile


The MonDak Portables crew in Epping, North Dakota
The MonDak Portables crew in Epping, North Dakota

“We adapt to the customers’ needs. They don’t adapt to what we need. You have to stay on top of the scheduling. …  Nine times out of 10, the company agrees with what we say. They know we know how to do our business and are not just trying to get an extra service on them. Our reputation is on the line. If you’re not proficient in your service, you’re not going to make it. That’s how we’ve been able to grow so fast.”
— Rick Rogers of MonDak Portables, located in Epping, North Dakota, featured in the December PRO profile


3. Aim for measured growth

Jeremy Hawkins of Blu Site Solutions in Atlanta
Jeremy Hawkins of Blu Site Solutions in Atlanta

“You learn more in a going-down economy than in a growing economy. When you’re in full-growth mode, you’re just trying to keep up — not managing expenses like you should because there’s no time to price shop. So we looked at the downturn as a learning experience. Now that we’re more efficient from an operational standpoint, we can squeeze more profit than ever from a dollar.”

— Jeremy Hawkins of Blu Site Solutions, located in Atlanta, featured in the April PRO profile


Gary Weiner of Mr. John in Keasbey, New Jersey
Gary Weiner of Mr. John in Keasbey, New Jersey

“We try to grow through profit, not profit from growth. In other words, we want to be profitable first. Companies that grow too quickly can sometimes grow out of business. We worry about everything: the economy, regulations, the workforce, the risk and the continuation of healthy markets. But we’re committed to keeping our eye on the ball and managing the risk and the growth.”

— Gary Weiner of Mr. John, located in Keasbey, New Jersey, featured in the October PRO profile


4. Learn the subtle ins and outs of the industry

Lauren McGraw of Gotta Go Site Service Rentals in Jackson, Mississippi
Lauren McGraw of Gotta Go Site Service Rentals in Jackson, Mississippi

“Being the first restroom vendor on the job site has a lot to do with [our success]. It gives you instant credibility with other contractors who figure if the (general) contractor already is using us, they might as well, too.”

— Lauren McGraw of Gotta Go Site Service Rentals, located in Jackson, Mississippi, featured in the June PRO profile


Nicole Murray of Potty Pros in Jackson, New Jersey
Nicole Murray of Potty Pros in Jackson, New Jersey

“It’s so different in the insurance business, where everyone is trying to beat each other’s prices in order to get a customer’s business. But here, sometimes I need a competitor’s services and sometimes they need ours, too. It’s good (to partner up). … We have a lot of mutual respect for each other.”

— Nicole Murray of Potty Pros, located in Jackson, New Jersey, featured in the September PRO profile 


5. Give back to your community

Dustin and Devin Cabelka of Go Services in Red Deer and Fort McMurray, Alberta
Dustin and Devin Cabelka of Go Services in Red Deer and Fort McMurray, Alberta

“We feel that the community we’re in has provided us a way to employ people, and we should give back to the community.” 
— Dustin Cabelka of Go Services, located in Red Deer and Fort McMurray, Alberta, featured in the May PRO profile



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