Job Bids Can Double as an Opportunity for Customer Education

Don’t immediately rebuff people who want you to price out a job on little information. Think of it as a teaching experience and you could earn a customer for life.

Job Bids Can Double as an Opportunity for Customer Education

Vicki Gogis reviews the day’s service route with Josh Messer, left, and Jody Feurstein.

I had a discussion recently with a customer who was at a loss as he had received a request for a proposal to fix a drain, waste and vent line without any video or specification for the work to be completed.

When people have a problem, they need solutions. They usually apply their...

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