At 20-years-old, Regina McMichael’s husband died after falling off a roof at a job site where he was working. That was the...
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Mile After Mile of Portable Sanitation
Servicing portable restrooms for pipeline and renewable energy projects is considerably different than typical urban construction projects or special events, says Mike...
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Fostering a Good Relationship Between Office and Field Staff
Do your office staff and field staff get along? If the answer is no, think about the daily stress that truth places...
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Don’t Stay Silent About Unsafe Behavior on the Job
So you see a colleague violating a safety procedure while operating an excavator, or breaking office ethics protocol.
Given most people’s propensity for...
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How to Improve Your Team’s Listening Skills
Listening is a crucial skill for anyone who works in a customer-facing position.This is true for receptionists, it’s true for sales reps,...
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Buyer Beware: A Used Equipment Checklist
Buyers can find significant savings when purchasing used construction equipment. “Demand is strong for machines with low hours and a manufacturer warranty,”...
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Breaking the Bad Habit of Procrastination
An old English proverb notes that all good things come to those who wait. But by and large, waiting to tackle tasks...
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Nailing the Business Basics Vital to Marketing Success
When you think about marketing, you likely think of ads, truck wraps, social media, Google posts, your website, and other things of...
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Massachusetts PROs Saw a Need and Filled It
M.A. Frazier of Wellfleet, Massachusetts, has served the portable restroom market in Cape Cod for more than 30 years. Typically, two dozen...
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Have You Been ‘Ghosted’ by a New Employee?
The Urban Dictionary describes ghosting as “the act of suddenly ceasing all communication with someone the subject is dating, but no longer...
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How to Improve Your Hiring Process
Hiring is one of the biggest pain points for septic service companies.
How do you find someone who takes the job as seriously as...
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Employees Not Measuring Up? Do’s and Don’ts of Improving Performance
Have you ever dreaded having a conversation with an employee who wasn’t meeting performance expectations? If so, you are not alone.
Most managers would agree...
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Reshaping Your Workplace Culture
There’s a lot of emphasis these days on building a great workplace culture. Unfortunately, doing so is a lot like following through...
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Job Bids Can Double as an Opportunity for Customer Education
I had a discussion recently with a customer who was at a loss as he had received a request for a proposal...



















