How Can I Help You?

A simple phone greeting can set the tone for your quality customer service. So why do so many companies mess up this common-sense etiquette issue?

The other day, a co-worker from a former employer stopped in at my office to chitchat. The talk eventually turned to how things were going at the gigantic media conglomerate where we’d worked together for several years.

With a vast variety of news outlets on the Internet and...

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