Ask small-business owners and they’ll tell you they need to please every last customer they serve. You count on dribs and drabs of revenue coming from a variety of sources throughout the year, and it’s important to keep those customers happy so you can make payroll, pay expenses for fuel, insurance and rent, and put enough money in the bank to support your family.Whenever you hear a complaint from an unhappy customer, you take it seriously. Dealing with service shortcomings might mean replacing battered restroom inventory or sitting down with a driver and having a difficult discussion about picking up
