Customer Articles

California PRO develops an effective self-serve online ordering system and you can, too!

No one wants to be sued, but being prepared can take the sting out of being served

Sexual assault reports committed in public restrooms continue to accumulate. Here's how PROs can take preventive measures.

You’re losing out on potential jobs if you’re not prioritizing follow-up after making initial contact with a lead

From the staples of cash or check to electronic transfer options like PayPal, there are a plethora of ways these days for customers to pay you for services rendered. Here’s a look at the pros and cons of each.

Being an attentive listener not only provides you the opportunity to give customers what they want out of a job, but also puts you in a good position to clear up misunderstandings and prevent unrealistic expectations

How do you build customers for life? Quickly address complaints and learn to forecast problems that will set off restroom users.

When a Wisconsin city decided to pull restrooms from all of its parks, the people revolted and service was quickly restored

You know who your problem accounts are, and it’s probably long past time you let them go

Avoid the headaches of slow-paying construction accounts and keep the cash flowing

Clients use estimates as a cost-savings tactic, follow these tips to stand your ground and score the job

Good news for PROs: Construction starts are on the rise

You want to answer all of their questions about portable sanitation, but you want to dispense the information and get on with the day