Twenty years ago this month, on May 15, 1997, Amazon went public. While only a fortunate few got in on that initial public offering, Amazon’s subsequent growth brought change to the masses far more significant than free two-day shipping and yet another video streaming option.As a portable restroom operator, you may think those changes are limited to the modern-day miracle of having parts for your equipment delivered right to your door with the simple click of a mouse. But Amazon has changed not only how America shops, but how business in general is conducted. It has revolutionized the customer experience.
