When Ken Novotny founded his portable restroom business in 2003, he was wary of becoming too big to maintain a reputation for good service. In 2021, Gotta Go Portable Toilet & Septic Tank Pumping of Winnipeg, Manitoba, Canada, has more than doubled in size and expanded beyond construction customers to serve the province’s film industry. His strategy for maintaining service? Knowing how to share the workload with family members, including his wife, Lois, and their daughter Lindsey Greig, who is playing an increasingly important role in the company.
PRO last visited Gotta Go in 2010, seven years after Novotny had leveraged
