Software helps company transform operations
Problem: In 2018, a growing portable restroom operator in Southern California struggled to coordinate sales, billing, collections, driver management and asset oversight. Inefficient processes caused accountability gaps, disrupted workflows and limited transparency between teams, hindering resource optimization, customer service and growth. Existing software solutions failed to address their industry-specific needs, leaving critical challenges unresolved.
Solution: The operator implemented the Sanitation Manager software (SanMan), a software platform tailored to the portable restroom rental industry from TOICO Industries, to address their challenges. It provided a built-in CRM tool for customer service, prospecting, and sales performance monitoring; automated payment processing and collections tracking to streamline revenue management; real-time tools to monitor driver progress and performance; features to evaluate and optimize route efficiency; tools for yard and equipment oversight; and comprehensive operations data insights. As the operator expanded, SanMan also evolved with them, adding features like vehicle maintenance tracking and driver logs to support seamless growth.
Result: With SanMan, the operator grew from two to 10 locations in six years, managing operations from a single office and regional yards. SanMan empowered the operator to overcome operational challenges, optimize workflows and drive measurable growth, cementing its value as a critical tool for them. 888-935-1133; www.toico.com
PRO upgrades software to stay on top
Problem: After nearly 20 years using Summit Rental System from Ritam Technologies and upgrading to new versions as they came along, Megan Taylor of Cans To Go, of Milwaukee, Wisconsin, was considering whether the new version of Summit was worth the investment and if it compared favorably to other software now available. It seemed a “no-brainer” to advance within a known product and not rock the boat by switching to something different. But there were pressures and comments from others in the industry to “try this” or “get that.” The choices today are more numerous than even five years ago.
Solution: Some vendors were immediately excluded due to price, lack of industry experience, or an abrasive corporate culture. New routing options made the decision harder, but ultimately, all roads led back to Ritam Technologies and Summit. With Smart Mapping technology, Summit allows single-click optimizing plus route assignments directly from map views. Additionally, route progress monitoring and visual route assignment screens improved operations and customer service. Identifying route inefficiencies and resolving them became simple point and click. On top of the fact that Summit provides more flexibility with its familiar and simple, industry-specific billing system. It has automated features that calculate accurate cycle billing to be completed within hours, not days, and an auto-pay option to immediately process customers’ cards for the amounts billed, with receipts emailed.
Result: These functions continue to ensure Cans To Go provides top-level customer service with superior office efficiency, steady cash flow, and overall greater profitability. 800-662-8471; www.ritam.com
Software helps streamline portable restroom operations
Problem: Jons To Go, a Michigan-based portable restroom rental company, faced challenges as they expanded to four locations. Co-owners Cynthia and Derek Evenhouse struggled with outdated processes, including manual order entries, paper-heavy billing and inefficient routing. These issues led to high missed service rates, time-consuming administrative tasks and rising operational costs. “Filing paperwork felt never-ending,” Cynthia says. “We wasted so much time and couldn’t keep up as we grew.”
Solution: In search of a comprehensive solution, the Evenhouses evaluated several software options before choosing ServiceCore. ServiceCore’s all-in-one platform simplified their operations by automating key processes, including digital order entries, eliminating redundant paperwork; optimized routing with real-time driver tracking; and streamlined billing with recurring payment capabilities. Its user-friendly interface and expert implementation support made the transition seamless. “The training we received from ServiceCore felt like family walking us through each step,” Cynthia says.
Result: The impact was immediate. Missed service calls dropped by 98%, while routing improvements allowed drivers to handle extra jobs efficiently. By automating tasks, they eliminated unneeded positions, saving thousands in labor costs. “ServiceCore saved us so much time and made our processes so efficient,” Cynthia says. Their operations became more scalable, enabling them to acquire new businesses without the growing pains of their earlier expansions. “I wish we’d made the switch sooner — it changed everything,” she says. With ServiceCore, Jons To Go achieved efficiency, reduced costs and set a strong foundation for future growth. 844-336-0611; www.servicecore.com
Boosting local market share with QR codes and digital marketing
Problem: Flush It Portable Toilets has served the Texarkana area of Texas/Arkansas/Louisiana since 2019. Owner Ruston Ueckert was eager to expand the company’s market share in this competitive region. A major local plant, headquartered on the East Coast, places significant orders for portable toilets during its annual maintenance shutdowns. However, these orders are managed by staff in New York unfamiliar with the Texarkana area. As a result, they often relied on Google searches to select a provider. Flush It Portables lacked a strong Google presence, causing orders to go to broker toilet companies instead.
Solution: To tackle this, Ueckert implemented AirVote QR codes in all units, enabling customers to leave quick and easy Google reviews. Additionally, AirVote’s team took over the company’s end-to-end marketing, including website optimization, search engine optimization, Google Ads and managing social media posts, blogs and review responses.
Result: Within two months, Flush It achieved the most five-star Google reviews in the area. The company now ranks consistently on the first page of Google search results and among the top three on Google Maps. Minimal ad spend effectively drives traffic to the website, attracting new customers. While the plant’s order is still pending, several new clients have already mentioned discovering the company through Google. 425-314-3334; www.air-vote.com
