Freshwater Truck Promotes a Clean Image

Customer confusion is a thing of the past thanks to this cool water rig
Freshwater Truck Promotes a Clean Image
Trevor and Dale Bandauski are shown with the freshwater delivery truck owned by Portable John Inc., in Lockport, Illinois. (Photo by Rob Hart)

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At Portable John Inc., a portable restroom company based in the Chicago suburbs, asking for and responding to customer feedback has been a critical factor in the company’s growth since 1987. It also explains why the company invested in a Hino truck that carries a 1,250-gallon Norwesco Inc. water tank inside an 18-foot box body.

The truck is used solely to deliver freshwater to service equipment including hand-wash stations or freshwater systems for remote portable offices. Why use a separate truck just to deliver water? It eliminates concerns that may arise when a customer sees a pump truck clean out a restroom trailer, for example, then watches as the same truck fills the trailer’s tank – or a hand-wash station – with freshwater.

“Most customers don’t realize that the (freshwater and wastewater) tanks are separated – they just see a waste truck filling up a water supply,” says Trevor Bandauski, head of marketing and customer service for the Lockport, Illinois, company. “So they want to know why one of our trucks is servicing a unit, then filling up a hand-wash station with water.

“We eliminated that misperception by using a dedicated water truck covered with a vinyl wrap with a picture of a waterfall,” he adds. “It makes more sense to customers and alleviates any confusion. And we get more business because of it.”

But isn’t sending two trucks to a job site more expensive than sending one? Not really, Bandauski says. First of all, most of the company’s vacuum trucks can’t carry enough freshwater to fill everything that needs resupply, which means some jobs require more than one trip to a job site. “We’re easily pushing out 2,500 gallon of freshwater every day,” he notes. “Some of the special events we service might have 30 hand-wash stations.” Secondly, two trucks can get the job done twice as fast, which allows the company to serve more customers per day, he points out.

The Hino was custom fabricated to create a box that can fit under the low bridges and viaducts commonly found throughout the company’s service area. “A couple years ago we couldn’t fit a particular truck under a bridge because it was too low, so we couldn’t service that area until we got a different truck,” Bandauski says. “The city can be a very interesting place to work.”

For more on Portable John Inc., check out the full profile from the November issue.


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