As a team leader, part of your job description is ensuring that each employee has the necessary resources to do their job well.
This might mean investment in continuing training, especially for field technicians. It’s critical that those employees be kept in the loop about new products and methods, and that any professional certifications they have are up to date.But what about those skill sets that are less technical — soft skills? Is there value in training your employees in these aspects of the job?Increasingly, the answer is yes. Other companies are likely to match you in terms of technical competence,
