Jimmy’s Johnnys owner Anderson, left, and technician Morrisette position a Satellite Industries hand-wash station at the food parade. Keeping adequate wash stations available was critical to allaying COVID-19 concerns at the event.
Listening is a crucial skill for anyone who works in a customer-facing position.
This is true for receptionists, it’s true for sales reps, it’s true for field technicians, and it’s even true for managers: To provide an optimal customer experience, you must be equipped to...
