Make Sure Reality Meets Customer Expectation

Here’s a personal story that showcases the importance of setting as well as meeting customer expectations in your business. My family recently went on vacation to New Orleans and spent a week in the French Quarter at an old, refurbished hotel. It was great. The staff was friendly and helpful and went out of their way from the very beginning to help my wife and me at every turn. In fact, the evening we arrived, the bellhop told me in no uncertain terms that I was not to lug any luggage or other bags