Toxic Customers Articles

An easy path toward a disgruntled customer is not having all members of your team on the same page and failing to meet the standard of service the customer believes they’re going to receive

Sometimes long-term customers just don’t serve your company’s best interests. Here’s how to break up with them the right way.

When a customer’s demands cause you to lose money, it’s time to cut ties

For a business to operate as smoothly as possible, it sometimes becomes necessary to prune the client list. How do you know when it’s time to let a customer go?

Know when to walk away from a customer who could end up costing you money and equipment

Being careful about how you communicate with customers can make those interactions go a lot smoother

‘The customer is always right’ is a business catchphrase, but if you have a customer who is so wrong they are hurting your company, the best option might be to ‘Trump’ them and say, ‘You’re fired!’