Entries Tagged Toxic Customers

When a customer’s demands cause you to lose money, it’s time to cut ties

Know when to walk away from a customer who could end up costing you money and equipment

Being careful about how you communicate with customers can make those interactions go a lot smoother

‘The customer is always right’ is a business catchphrase, but if you have a customer who is so wrong they are hurting your company, the best option might be to ‘Trump’ them and say, ‘You’re fired!’