After 22 years as Atlanta-based PROs, Jeff and Terri Wigley know a thing or two about servicing portable restrooms in summer heat. As your resident At Your Service columnists, they’ve spent the last several years generously doling out their best tips and tricks. With temperatures steadily climbing, it became urgent to review the best of their summertime advice with you.
June 2024
Question: Our company is always looking to improve our processes and procedures wherever we can. For some years now, we have used standard preprinted pretrip and post-trip inspection reports that we purchase from an online trucking driving and safety program. What are your suggestions and ideas for improvement in this important area?
Answer: Pretrip and post-trip inspections are much more than simply a required daily task. Understanding the reasoning behind this requirement and tailoring these forms to meet the needs of our industry can be an important enhancement to your company’s safety program … Read the full answer in Tailor Daily Truck Inspections For the Portable Sanitation Industry.
June 2023
Question: We are located in southern Texas and the intense heat presents a challenge for our customers as well as to our company in terms of providing exceptional customer service. Over the years, we have read articles, watched presentations and participated in roundtable discussions concerning winter servicing. Could you please discuss summer servicing?
Answer: Summer servicing can be challenging for several reasons. Longer days with nice weather allow for more workers on the job site for longer periods of time. The intense summer heat can lead to increased odor issues. With additional usage exposing more waste … Find the complete answer in Curbing Complaints Over Smelly Summer Units.
June 2022
Question 1: Our routes are really growing right now, and we need to concentrate on efficiency in servicing this growing number of units. Please share tips to reduce delays at the job site and thereby increase our efficiency?
Answer 1: Service efficiency, while maintaining high quality customer satisfaction, is a worthwhile goal. Keeping in mind that there will always be delays of some sort on the typical route service day ... Read the rest of the answer in It’s Go Time! Help Your Crew Get the Job Done Faster.
Question 2: Our company strives to constantly improve our level of service. We have considered some type of unit inspection program in the field. What suggestions do you have to structure such a program?
Answer 2: Ensuring the route service technician is providing good service, the opportunity to inspect the equipment and its placement in the field, the ability to solve potential problems that may surface and interaction with the customer on site is invaluable … Find the complete answer in It’s Go Time! Help Your Crew Get the Job Done Faster.
