Customer Relations Articles

With a focused strategy, you can take advantage of the features of social media to reach a lot of potential customers

Customer testimonials and reviews are something you can control to build trust, enhance your credibility, and influence potential customers' decisions

Decals designed to stick to textured portable restrooms

Understanding FEMA requirements can help you anticipate your community’s needs during the rebuilding phase

Even if you’re busy with current jobs, it’s important to follow up with potential clients you gave estimates to in order to ensure the work keeps flowing

Knowing that your potential customers aren’t always making decisions off pure logic can help you craft a more impactful marketing strategy for your business

PROs' winter coat donations warms hundreds of children in Pennsylvania

Bucky Potter has built Potter’s Potties, a 1,500-restroom business in only six years. He credits his growth to positive thinking and concentrating on being clean and green.

It’s easy to get distracted by new attention-getting tactics and forget about the tried and true methods that still effectively draw in customers

An easy path toward a disgruntled customer is not having all members of your team on the same page and failing to meet the standard of service the customer believes they’re going to receive

Eliminating wasteful, unwise marketing spending is key to helping prevent decreased leads and sales

Follow these strategies to avoid user complaints, costly theft or vandalism, and drawn-out legal entanglements.

Spreading holiday cheer to portable sanitation customers doesn’t have to break the bank. Columnist Amanda Clark offers six workable strategies for every portable restroom operator.

Response rate varies depending on how you start and stop correspondence with customers, suppliers and others