Industry Professionals Discuss Imparity of Effective Customer Communication

A few simple rules about communicating with customers will give you a better shot at building long-term relationships.

Recently I was negotiating the purchase of a used car. The dealership wasn’t in my area, so I was working with a salesman over the phone and via email. As I was waiting for some paperwork I’d requested before sending him my check, the salesman became impatient and surprisingly...

Please login or register to view PRO articles. It's free, fast and easy!


Discussion

Comments on this site are submitted by users and are not endorsed by nor do they reflect the views or opinions of COLE Publishing, Inc. Comments are moderated before being posted.