Tips to Resolve Issues With Unsatisfied Customers

Don’t fall back on an offer to extend free service after a mistake. Get creative, and develop an apology or thank you program customers will remember!

Your day started out with an unhappy customer. Joe from Acme Builders called you first thing this morning to tell you a restroom has been neglected for a month and it’s filthy. There’s been a mutiny by his work crew and they want the problems rectified immediately.

You...

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