Ask Roy Baring, 38-year-old owner of San Antonio’s Tex-San Site Services, how he works to keep his clients happy, and he will invariably rattle off a list of answers such as exceptional service, attention to detail, work with integrity and more. But then drill down a little deeper and ask him for a recent example of how he goes above and beyond to ensure his clients are satisfied.“It was almost 6:30 on the night before Christmas when my phone rang,” says the Texas A&M University graduate. It was a client who was calling to leave Baring a message asking to
