Very often, a cornerstone of so many portable restroom businesses isn’t the public face of their company, but rather someone working in the shadows to make sure that face is shining bright.

In every issue we highlight and feature multiple PROs and the incredible work they do in the field, and rightly so. But often overlooked by the restroom work taking center stage, are the individuals in the office making sure everything behind the scenes is in order. 

The value of an office manager is tremendous when utilized correctly, but it starts by enabling them to succeed. Define their role and duties and set your expectations from the very first day. After that, and once they have proven themselves capable, your confidence is everything. 

TRUST THEM

When hiring someone to take a management role, put your faith in them and let them do their job. Micromanaging gives the impression you don’t trust their judgment and will affect their leadership and confidence.

One of the biggest assets a good office manager can provide is leadership in a location where you can’t be. Micromanagement leads employees to depend on you and your approval, and if a manager feels they need your constant guidance to perform their job, they will struggle to succeed when you are away from work or in the field. 

It’s important to remember that the manager was initially hired because they brought something to the table that could benefit the business. Putting your confidence and trust in them is the best way to allow them to bring those talents forward and utilize their skills.

THE VALUE THEY PROVIDE

If you are looking to hire, look for someone who can handle the following roles. Once you find the person you can rely on with the right skill set, there are a number of areas where business will improve.  

Streamlined operations

A well-organized office manager should ensure that the daily operations run smoothly. This involves handling schedules, managing inventory, processing invoices and maintaining records. By keeping these administrative tasks in order, the office manager allows installers and technicians to focus on fieldwork. With an organized front line in the office and in the field, there is less likelihood of errors and the potential for more jobs due to greater efficiency. 

Organized communication

Effective communication is vital in the industry, both in-house and with clients. A good office manager acts as a central hub for all communications, ensuring that information flows seamlessly between the office, field-workers, suppliers and clients. This role includes everything from answering phone calls and emails to scheduling meetings and disseminating project updates.  

Stronger client relations 

To expand further on communication advantages, the office manager often serves as the first point of contact for clients. Their ability to handle inquiries, provide accurate information and address concerns professionally can significantly impact the company’s reputation. A friendly and competent office manager fosters positive client relations, which can lead to repeat business and referrals which are, of course, critical components for growth and sustainability. 

Financial oversight

Financial management is another area where an office manager’s expertise can be invaluable. They oversee budgeting, payroll and financial reporting, ensuring that the company’s finances are in order. This oversight helps in making informed business decisions, maintaining cash flow and ensuring that projects stay within budget. A good office manager can also negotiate with suppliers and manage contracts, further helping the financial health of the company.

SHOUT OUT

It’s always satisfying when interviewing for profiles or reading stories to come across owners who shout out the people who don’t show up in the working photos, but are back holding down the fort. 

The more profile features I read, the more similarities I notice between companies that have been successful for a long time, and without question one of those repeated factors is strong front line personnel handling the business and administrative portions of the company.

As the people who are often first to interact with customers and usually the ones leaned on during hectic times or stressful situations, your role is invaluable.

Enjoy the issue!