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Former military personnel strive for leadership, make great team members, and bring many skills that could help build a wastewater business

Charging different rates for different services makes sense when you examine factors like early morning cleanings or late-night deliveries

The PSAI is updating its certification program and needs your help with a job analysis survey

Your website is often the first interaction a potential customer has with your company, so be strategic about how you present information there

Writing thorough contracts shows customers you’re professional and lets them know up-front what to expect from your company

This unique, solar-powered flushable unit from VIP BEST 1 is the closest you’ll come to a truly odorless portable restroom.

Free emergency cleanings can be part of good customer service but you may be just losing profit

Some free publicity can expose you to potential new customers, but getting quality coverage greatly depends on you

All magazines still free to qualified industry professionals

Buying the right used vacuum truck means lots of research and planning — and sometimes driving across the country

Rough working conditions create the need for heavy-duty and versatile equipment

A smashing St. Patrick’s Day celebration of beer, food and fun tests the hardworking crew at Michigan’s Plummer’s Disposal Service.

For a business to operate as smoothly as possible, it sometimes becomes necessary to prune the client list. How do you know when it’s time to let a customer go?