Entries Tagged Communication

Employer branding is the external perception of what it’s like to work at your company. It has always existed in some form,...

More than 100 clients only use her services once a year. They expect champagne service on a beer budget, and they pull...

In 2015, while working for a real estate auction company selling land and commercial property, Jason Wiggins came across a ready-mix concrete...

Question: As the COVID pandemic is approaching the two-year mark, we are finding the overall stress level among our customers seems to be...

So you see a colleague violating a safety procedure while operating equipment, or breaking office ethics protocol. Given most people’s propensity for avoiding...

How many times do you hear, “The customer only cares about the price?” Many small-business owners say they hear it all the...

Listening is a crucial skill for anyone who works in a customer-facing position.This is true for receptionists, it’s true for sales reps,...

Graffiti on portable restrooms can be a persistent and time-consuming problem for you and your technicians. The labor and cost of cleaning...

There’s a fascinating concept called knowledge blindness. Once you are an expert at something, you can’t imagine what it is like to...

Question: The federal minimum wage will be increasing at some point soon and we are wondering how to address this with our employees...

A study from consulting firm FMI Corp. and PlanGrid discovered that 52% of all construction industry rework is a result of poor...

How long have you been in business? Twenty years? Perhaps 40 years or more? Apparently, you’re doing something right then. Think back to...

The next time your company decides to launch a new initiative, you could use facts and figures and charts and graphs to...

So you see a colleague violating a safety procedure while operating a pumper truck. Or breaking an office ethics protocol. Or doing something as...